Jun 6, 2012
How do I post a query or raise a complaint online?
We strive to ensure that our services are comprehensive by themselves, so that NO member is dissatisfied.However, in a rare event, where a member has a query or wishes to raise a complaint, a simple, member friendly pattern has been designed.Following is the step by step guide -
Step 1. Log on to www.countryvacationsindia.com
Step.2 Please login with the unique login ID & password, that was provided to you at the time of your availing the membership.You will find the same printed on the receipt, that is given to you.
Step.3 On the welcome screen, kindly click on the option of “query”, which appears on the top of the screen.
Step.4 On the add query screen, kindly enter your membership number, name, subject & remark(query or complaint).
a) please enter your membership number-you will find it on your receipt or your membership card
b) Please enter your name
c) enter a brief detail of the subject
d) give us a description of the issue, so that we can help resolve the same.
Step.5 Click “submit”.
We ensure you receive a response to your query, & any issue or concern is addressed promptly.